SofTech Privacy Policy

1. Introduction

SofTech provides local tech and software help. SofTech may collect limited personal information so it can respond to messages, understand the issue, arrange service, provide help, and follow up when needed.

2. Information collected

Depending on how you contact SofTech and the help you request, information may include:

• Your name.
• Your phone number.
• Your email address.
• Your preferred contact method.
• Your general service area or location, if needed for in-person help.
• Details you choose to send about your tech or software issue.
• Screenshots, photos, files, or device or account details, but only if you choose to provide them for support.
• Messages sent through the website contact form, email, phone or text, Facebook Page, Messenger, or another contact method.
• Basic technical information handled by the website, hosting, security, or analytics tools, such as browser or device information, page activity, IP address, and information used to prevent spam or keep the website working.

For example, the website contact form uses limited IP address and browser information to reduce repeated spam submissions. Website analytics tools may also process basic usage information to help understand general website activity.

3. How information is used

SofTech may use information:

• To respond to questions.
• To understand the tech or software issue.
• To arrange service.
• To provide help, guidance, troubleshooting, or follow-up.
• To keep basic service records.
• To protect SofTech from misuse, spam, or disputes.
• To comply with legal obligations if required.

4. Contact forms and Facebook/Messenger

You may contact SofTech through the website contact form, email, phone or text, Facebook Page, Messenger, or another contact method.

If you contact SofTech through Facebook or Messenger, Meta/Facebook may process that information through its own systems and privacy practices. SofTech only controls the information it receives and uses after your message is sent to SofTech.

6. Remote help, device access, and files

If remote help, device access, file backup, malware cleanup, or account or software setup is needed, SofTech may temporarily view information on the device or account only for the service you agreed to receive.

SofTech will not use customer files, photos, account information, screenshots, or private details for unrelated purposes. If you provide temporary access, you should remove or change that access after the service is complete.

7. Sharing information

SofTech does not sell personal information.

SofTech does not share personal information unless:

• It is needed to provide the requested service.
• You give permission.
• A trusted service provider is needed for email, hosting, forms, or communication tools.
• It is required by law.
• It is needed to protect against fraud, abuse, or security issues.

8. Storage and retention

SofTech keeps personal information only as long as reasonably needed to respond, provide service, maintain basic records, resolve disputes, or meet legal or business requirements.

If you want your information deleted, you can contact SofTech. Some information may still need to be kept for legal, security, or business record reasons.

9. Security

SofTech takes reasonable steps to protect customer information, but no website, email, text message, Facebook message, or online system can be guaranteed 100% secure. Please avoid sending highly sensitive information through regular messages.

10. Customer choices and access

You can contact SofTech to ask what basic information SofTech has about you, ask for a correction, or request deletion where reasonable.

Email: SofTechOnt@gmail.com

11. Updates

This Privacy Policy may be updated if SofTech's service, tools, forms, or privacy practices change. The updated date at the top of this page will show when the policy was last revised.

12. Contact

Questions about this Privacy Policy can be sent to: